Services Business & Technology Consulting Assessment to Implementation Health Care - HIPAA Legacy Systems Integration Systems Integration Infrastructure Support Information Integration Customer Relationship Management Document Management and Workfolw Supply Chain Solutions Business and Operations Support Systems		Integration Phases Our approach is composed of distinct phases, and each phase can be adapted because not all phases are required by every project. The Ink2Web approach is designed to deliver business value rapidly and includes the following phases: Assessment Architecture Development & Integration Deployment Operational Support << return to Systems Integration Assessment Every project begins with an assessment. Each assessment results in a clear definition of the client's business problem, a set of recommendations and an outline of the next steps as well as a statement of the project's contemplated business benefits. The assessment and the presentation of its results to our client is a key entry level service offering that enables Ink2Web to demonstrate our capabilities and serves as a platform for establishing a more extensive project engagement and a continuing client relationship. Assessments typically address one or more of the following: Business case and business requirements Enterprise architecture Systems architecture Application design Development processes Integration testing processes Application migration considerations Deployment considerations Operational readiness considerations return to top ^ Architecture Well-defined enterprise/system architectures provide a critical foundation for the successful definition, development, deployment and operation of information technology systems. Enterprise architectures address the entire portfolio of applications and technologies across the enterprise, while system architectures address the more focused scope of a specific application or system. A well-defined architecture and technical framework greatly reduces the effort and risk associated with the integration of components and subsystems because each of the subsystems is integrated using proven interfaces and methods. Further, this architecture defines the dependencies and interfaces between the components and the functional, operational and performance requirements of each subsystem and component. We deliver the architecture phase of the Ink2Web Approach to our clients either as part of a specific application or solution project, or alternatively, as a stand-alone engagement that addresses the entire enterprise architecture or specific components of it. The architecture phase of the Ink2Web approach also focuses on identifying and mitigating the major risks involved in the project. It can include building proofs of concept for high-risk system components and new technologies. Benchmarking may be performed to identify and resolve major system bottlenecks for performance. Prototypes may also be developed to visualize key user scenarios, functions or processes to make sure that there is consensus in their definition and that the project is resolving the key business issues and delivering the expected business value. Prototypes are also used to validate and test critical components of the architecture. This phase also involves detailing aspects of the architecture that need further definition before beginning component development including: Requirements Analysis Planning, designing and implementing custom application systems and information infrastructures Implementing, extending and customizing enterprise software packages for return on investment Integrating software and hardware components Enabling complex computer networking Enterprise Application Integration Training and change management Knowledge transfer Legacy management and Internet enablement services Ongoing systems and applications management and maintenance return to top ^ Development/Integration The mission of Development & Integration is to architect, design, develop, test, integrate and implement business-critical solutions through technology for the connected economy. This stage of the Ink2Web approach is characterized by phased design, development and testing of various individual components (including user and system interfaces) of the final business solution. If software packages or technology components will be integrated into the solution, then this phase also includes their integration. The phased system components are typically organized into releases that deliver meaningful business value in rapid time frames. We use standard methodologies and tools to conduct and document the design and development of system releases. Each system release goes through integration testing, as part of our quality assurance, to ensure that the components function properly as a complete system. return to top ^ Deployment Installing new software or hardware systems can be time-consuming and complex. We concentrate on helping you make your IT systems operational with expert hardware and software deployment services. With years of experience in hardware and software deployment, we provide the expertise you need to help ensure a smooth, trouble-free implementation that reduces disruption to your business environment. Our deployment phase typically includes comprehensive integration and testing activities as well as a production readiness simulation where data volume, transaction characteristics and production parallel activities are addressed. We also offer software implementation services that support OS390, UNIX, LINUX, NT operating systems and middleware platforms. return to top ^ Operational Support The operational support phase of the Ink2Web approach incorporates our clients' unique business and technology requirements, allowing us to deliver tailor-made operational and service management solutions. Operations and service management is more than just an outsourcing strategy — it's the key that unlocks the full potential of your company's IT infrastructure. An effective operational support program frees your in-house IT staff from routine, day-to-day technology management responsibilities and allows them to focus on core business objectives. We offer clients the opportunity to engage us to improve the reliability and efficiency of your company's IT infrastructure, control technology-related costs, and for ongoing maintenance and support of applications and systems, including complete support for multi-vendor and multi-platform environments, as well as a service manager who serves as a single point of contact and accountability. In order to ensure proper operation, maintenance and enhancement of systems as well as support for a wide range of service management disciplines, Ink2Web Technologies' provides the following Operational and Systems Support: Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Service Delivery Service Level Management Financial Management for IT Services Capacity Management IT Service Continuity Management Availability Management